PRIVACY POLICY

Effective 4 September 2026

Parallel Perspective is a registered business name of Andrew Thomas May, a sole trader operating under ABN 91 425 122 329.

In this Privacy Policy, “Parallel Perspective”, “we”, “us” and “our” refer to Andrew Thomas May trading as Parallel Perspective.

We respect your privacy and understand that trust and confidentiality are fundamental to effective coaching, mentoring, advisory and facilitation relationships.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information. It also explains how you can access or correct your information, withdraw consent, ask questions or raise a privacy concern.

We manage personal information in accordance with applicable Australian privacy law and, where they apply, the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Personal information we may collect

The personal information we collect depends on how you interact with us and the services you use.

It may include:

  • your name, email address, telephone number and other contact details

  • your role, employer, professional background and career history

  • information provided through enquiries, booking forms, questionnaires, emails, messages and conversations

  • coaching goals, priorities, reflections, session notes and agreed actions

  • information about your leadership, career, workplace or personal circumstances

  • information relevant to a career transition, new role or return to work

  • appointment, attendance and scheduling information

  • billing, payment and transaction information

  • feedback, testimonials, survey responses and reviews

  • correspondence and records of our interactions

  • website usage, device, browser and cookie information

  • information provided by an employer or organisation sponsoring your engagement.

Some information shared during coaching may be personal or sensitive in nature, including information about your wellbeing, relationships, identity or personal circumstances.

You decide what you wish to share. We will only collect information that is reasonably necessary to provide our services, manage our relationship with you or meet our legal and professional obligations.

Please do not provide personal information about another person unless you have their permission or are otherwise authorised to do so.

2. How we collect personal information

We generally collect personal information directly from you when you:

  • visit our website

  • submit an enquiry or contact form

  • book a call or session

  • purchase or enquire about a service

  • enter into a coaching, mentoring, advisory or facilitation engagement

  • communicate with us by email, telephone, video call, WhatsApp or another agreed channel

  • complete a questionnaire, reflection exercise, survey or feedback form

  • participate in a workshop, facilitated session or organisational engagement

  • provide a testimonial or review

  • subscribe to receive news, updates or resources.

We may also receive relevant personal information from:

  • an employer or organisation sponsoring your engagement

  • a person who refers or introduces you to us

  • publicly available professional sources, such as LinkedIn

  • service providers involved in bookings, payments, administration or communications.

Where practical, we will explain why information is being collected, how it will be used and whether providing it is optional.

If you do not provide information that is reasonably necessary, we may be unable to respond to an enquiry, assess whether our services are appropriate or provide the requested service.

3. Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to enquiries

  • assess whether our services are suitable for your needs

  • recommend an appropriate service or pathway

  • schedule and deliver coaching, mentoring, advisory, facilitation and workshop services

  • prepare for sessions and provide agreed follow-up materials

  • personalise our support, tools, reflections and resources

  • communicate about appointments, engagements and next steps

  • process payments and maintain financial and business records

  • manage client relationships and service quality

  • obtain and respond to feedback

  • improve our services, website and client experience

  • maintain appropriate professional records

  • manage complaints, disputes, safety concerns or potential misconduct

  • obtain professional, legal, insurance, accounting or technical advice

  • meet professional, insurance, accounting, taxation and legal obligations

  • send relevant updates where you have consented or where otherwise permitted by law.

We will not use sensitive information for direct marketing.

4. Coaching confidentiality

The content of individual coaching and mentoring sessions is confidential.

We will not disclose the substance of your sessions to another person or organisation without your consent, except where:

  • disclosure is required or authorised by law

  • there is a serious concern about your safety or the safety of another person

  • disclosure is reasonably necessary to obtain confidential professional, legal, insurance or technical advice

  • disclosure is required to investigate or respond to a complaint, dispute or potential claim

  • another exception permitted by law applies.

Where practical and appropriate, we will discuss a proposed disclosure with you before it occurs.

Coaching is not a medical, psychological, legal, financial or emergency service. If information shared during an engagement indicates that specialist support may be appropriate, we may encourage you to seek assistance from a suitably qualified professional.

5. Employer-sponsored engagements

Where an employer or another organisation sponsors your engagement, we may agree with you and the sponsor on matters such as:

  • the purpose and broad goals of the engagement

  • attendance or completion of agreed sessions

  • high-level themes, progress indicators or outcomes

  • an overall engagement review.

The content of individual sessions will remain confidential unless you give clear consent for particular information to be shared or disclosure is otherwise required or permitted by law.

Wherever practical, the information that may be shared with a sponsor will be discussed and agreed before the engagement begins.

We will not provide detailed session notes or disclose personal reflections to a sponsoring organisation without your explicit consent.

6. Responsible use of artificial intelligence

With your consent, we may use carefully selected AI-enabled tools to support aspects of our work, including:

  • session preparation

  • organising notes, ideas or themes

  • preparing summaries and agreed next steps

  • developing reflection prompts, exercises or resources

  • preparing anonymised insights or materials

  • improving service delivery and administrative efficiency.

AI may support our work, but it does not replace professional judgement, confidentiality or the human relationship at the centre of an engagement.

Where AI-enabled tools are used:

  • personal and identifying information will be minimised wherever practical

  • only information reasonably necessary for the agreed purpose will be used

  • appropriate privacy and security settings will be applied

  • access will be limited to what is reasonably required

  • AI-generated material will be reviewed by a person before being relied upon or shared

  • client information will not knowingly be used to train publicly available AI models

  • we will not use solely automated decision-making to make decisions that significantly affect your rights or interests.

Sessions will not be recorded, transcribed or processed using AI without your explicit prior consent.

You may decline or withdraw consent to the future use of AI-enabled tools in connection with your engagement. This will not prevent you from accessing our core services, although it may change how supporting materials are prepared.

Withdrawal of consent will apply from the time it is received and may not affect processing that has already occurred with your consent.

7. Testimonials, reviews and case examples

We may invite clients and participants to provide feedback, testimonials or reviews.

We will only publish an attributable testimonial or case example with permission or where the review has already been made publicly available and its reuse is permitted.

Where appropriate, we may remove or generalise names, employers, roles, industries and other identifying details to protect privacy.

Testimonials may be lightly edited for length, grammar and clarity without changing their intended meaning. Any material alteration or attributed use will be discussed with the person concerned.

We will not publish confidential coaching content as a testimonial, case study or promotional example without explicit permission.

8. Direct marketing and communications

If you subscribe to receive updates or otherwise consent to marketing communications, we may send you information about services, events, resources or other relevant developments.

You can unsubscribe at any time by:

We may still send service-related communications that are reasonably necessary to manage an enquiry, booking, payment or active engagement.

We do not sell or rent personal information for marketing purposes.

9. Website, cookies and analytics

Our website may use cookies and similar technologies to:

  • operate website features

  • remember preferences

  • support forms, scheduling and embedded content

  • understand how visitors use the website

  • measure website traffic and performance

  • improve the website and user experience.

Information collected through these technologies may include:

  • your IP address

  • browser and device information

  • pages visited

  • time spent on the website

  • referring website

  • approximate location

  • interactions with forms, links or embedded features.

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of external websites.

10. Payments

Payments may be processed through Squarespace or a payment provider integrated with our website.

We do not generally receive or retain complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies, security practices and terms.

We may retain transaction records, invoice details, payment status and other information reasonably required for accounting, taxation and business administration.

11. Service providers and disclosure

We may provide personal information to trusted service providers where reasonably necessary to operate our business or provide an agreed service.

These providers may assist with:

  • website hosting and online forms

  • appointment scheduling

  • email, calendar and video conferencing

  • cloud storage and document management

  • payment processing and accounting

  • customer relationship management

  • communications and messaging

  • website analytics and performance

  • secure AI-enabled tools

  • professional, legal, accounting, insurance or technical support.

Providers may include Squarespace, Acuity Scheduling, Google, payment processors, accounting platforms, WhatsApp and other providers selected from time to time.

Service providers are given access only to information reasonably required to perform their functions. Their handling of information may also be governed by their own privacy policies and terms.

We may also disclose information:

  • with your consent

  • to comply with a legal obligation

  • to protect the rights, safety or property of you, another person or Parallel Perspective

  • in connection with a complaint, dispute, insurance matter or legal proceeding

  • as part of a business restructure or transfer, subject to appropriate confidentiality protections

  • where otherwise required or permitted by law.

We do not sell or rent personal information.

12. Overseas processing

Some technology and service providers may store or process personal information outside Australia.

These locations may include the United States and other countries in which our providers or their subprocessors operate.

Privacy and data protection requirements in those countries may differ from Australian requirements.

Where we use overseas service providers, we will take reasonable steps appropriate to the circumstances to assess their privacy and security practices and protect the information entrusted to them.

By using our website or services, you acknowledge that personal information may be processed in these overseas locations, subject to applicable privacy requirements and the safeguards described in this policy.

13. Storage and security

Personal information may be held electronically through cloud-based systems, business platforms, email accounts and secured devices. Limited information may also be held in physical records.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

  • passwords and access controls

  • multi-factor authentication where available

  • device and account security

  • secure cloud storage

  • limiting access to information

  • maintaining appropriate backups

  • selecting reputable service providers

  • reviewing the information we retain

  • deleting or de-identifying information when it is no longer reasonably required.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will take reasonable and proportionate steps to protect the information we hold.

14. Data breaches

If we become aware of a suspected data breach, we will take reasonable steps to:

  • contain the breach

  • assess the nature and potential consequences of the breach

  • reduce the risk of harm

  • notify affected individuals where appropriate

  • notify the Office of the Australian Information Commissioner where legally required

  • review our practices to reduce the risk of recurrence.

15. How long we retain information

We retain personal information only for as long as it is reasonably required to:

  • provide our services

  • manage the client relationship

  • maintain appropriate professional and business records

  • comply with accounting, taxation, insurance, contractual or legal requirements

  • address a complaint, dispute or potential claim.

Different types of information may be retained for different periods.

When information is no longer reasonably required, we will take reasonable steps to delete it or de-identify it, unless continued retention is required or authorised by law.

16. Accessing or correcting your information

You may ask to:

  • access personal information we hold about you

  • correct information that is inaccurate, incomplete or out of date

  • withdraw a consent you have previously provided

  • request deletion of information where it is no longer reasonably required.

Requests should be sent to andrew@parallelperspective.co.

We may need to verify your identity before responding.

We will respond within a reasonable period and will explain if we are unable to fulfil all or part of a request.

Access or deletion may be limited where retaining or withholding information is required or permitted by law, where providing access would unreasonably affect another person’s privacy, or where information must be retained for a legitimate legal or business purpose.

We will not ordinarily charge for making a request. If fulfilling an access request would involve substantial work or expense, we will discuss this with you before proceeding.

17. Anonymity and pseudonyms

Where practical, you may interact with us anonymously or using a pseudonym.

However, we will generally need accurate identifying and contact information to:

  • provide individual coaching, mentoring or advisory services

  • manage appointments and communications

  • enter into an agreement

  • process payments and issue invoices

  • respond appropriately to safety or legal concerns.

18. Privacy questions and complaints

If you have a question or concern about how your personal information has been handled, please contact:

Andrew May
Parallel Perspective
Email: andrew@parallelperspective.co
Website: www.parallelperspective.co

Please describe your concern and provide enough information for us to investigate it.

We will acknowledge your complaint and aim to provide a response within 30 days. If more time is required, we will let you know.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

19. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.

The current version will be published on our website with its effective date. We encourage you to review it periodically.

20. Contact

Questions about this Privacy Policy or our privacy practices can be directed to:

Andrew May
Parallel Perspective
ABN: 91 425 122 329
Email: andrew@parallelperspective.co
Website: www.parallelperspective.co